At Awakened Womb Wisdom, we are committed to protecting your personal data and respecting your privacy. The processing of personal data is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which give you certain rights regarding your personal information. This privacy notice provides details on how we use, share, and store your personal information, along with your rights and our legal obligations.

Our Commitment to Privacy

Rachel Higgins (www.awakenedwombwisdom.co.uk) is the Data Controller, responsible for deciding how your personal data is processed and for what purposes. This privacy notice applies to information we collect from our clients, prospective clients, former clients, and visitors to our website.

What Is Personal Data?

Personal data refers to any information relating to a living individual who can be identified from that information. Examples include your name, contact details, and appointment history.

Special category data, a sub-category of personal data, includes sensitive information such as your health records, medical history, and reproductive health background, which we collect to provide you with safe and effective coaching and holistic care.

How Do We Process Your Personal Data?

We take your privacy seriously and comply with our obligations under the UK GDPR by:

Keeping your personal data up to date

Storing and destroying it securely

Collecting only the data that is necessary for the purposes outlined

Protecting personal data from unauthorized access, loss, misuse, and disclosure

Ensuring appropriate technical and organizational measures are in place to safeguard your data

Client Records and AI-Assisted Note-Taking

We collect and process your personal data to manage appointments, deliver coaching and holistic treatments, and fulfill our administrative and legal obligations. To ensure accurate and high-quality record-keeping, we utilize secure, enterprise-grade tools:

Acuity Scheduling: Used for appointment booking, as well as sending and securely storing initial consultation forms and consent forms prior to your session. If consultation forms are completed in person, they are securely digitized and stored electronically.

Google Drive (Google Workspace): Used to securely store client intake questionnaires, coaching notes, and transcript summaries. Access is strictly restricted to authorized personnel under enterprise administrative controls.

AI Voice Recording (Google Gemini Note Taker): During sessions, we may use Google Gemini within Google Workspace to transcribe session audio. This transcript is reviewed by your Coach and used solely to support the creation of accurate coaching notes.

How Your Audio and Document Data Is Handled

Your voice recordings, transcripts, and session documents are transmitted and stored securely on Google Cloud infrastructure under enterprise-grade Google Workspace privacy protections.

Audio, transcripts, and stored files remain strictly isolated to our organization, are never used to train public AI models, and are retained only as governed by our internal admin retention policies and GDPR-compliant data processing agreements. Google Workspace operates under a SOC 2 Type II certified security framework.

Lawful Basis for Processing

Standard Personal Data: We process your personal data under Article 6(1)(f) of the UK GDPR (Legitimate Interests), to manage client relationships and maintain accurate operational records.

Special Category Data (Health Data): We process sensitive health data based on your explicit consent under Article 9(2)(a) of the UK GDPR, provided when you complete your initial consultation and consent forms.

Transparency

You will always be informed at the start of your appointment if AI voice recording is in use. If you have any questions or concerns about this process, please speak to your coach or contact us directly.

Website Users

Our website, hosted by Squarespace, collects minimal personal data (such as your name and email address) when you contact us through our website contact forms or subscribe to our mailing list. Please note that standard email transmissions over the public internet may not be end-to-end encrypted.

Sharing Your Personal Data

Your personal data will be treated as strictly confidential. We will only share your information under the following limited circumstances:

With your explicit written consent

When required to do so by law, court order, or law enforcement agencies

In an emergency, to protect your vital interests (life or safety) or those of another person

With our professional indemnity insurance provider or legal advisors in the event of a complaint or legal proceedings

How Long Do We Keep Your Personal Data?

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. In accordance with legal, insurance, and regulatory requirements, client records (including questionnaires, coaching notes, and session summaries) are retained for seven (7) years after you cease to be a client, after which they are securely deleted.

Your Rights and Your Personal Data

Under the UK GDPR, you have the following rights regarding your personal data:

The right to access: You can request a copy of the personal data we hold about you.

The right to rectification: You can request that we correct any inaccurate or incomplete data.

The right to erasure: You can request that your personal data be erased when it is no longer necessary for us to retain it (subject to statutory retention obligations).

The right to restrict processing: You can request that we limit how we process your data under certain conditions.

The right to data portability: You can request a copy of your data in a machine-readable format to transfer to another controller.

The right to object: You can object to our processing of your personal data under certain conditions.

The right to be informed: You have the right to clear information about how your data is processed and to be notified in the event of a high-risk security breach.

Further Processing

If we intend to use your personal data for a new purpose not covered by this notice, we will provide you with a revised notice explaining the new usage and seek your consent where appropriate before initiating the new processing.

Contact Details & Complaints

If you have any questions, concerns, or wish to exercise any of your data protection rights, please contact the Data Controller:

Data Controller: Rachel Higgins

Email: rachel@awakenedwombwisdom.co.uk

Website: www.awakenedwombwisdom.co.uk

If you remain unsatisfied with how your data request or concern is handled, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly

Helpline: 0303 123 1113